How can we help?
Quick answers for MyWPWebhosting clients. Most things take less than a minute from My Account.
Logging a request
Log in to My Account and choose Support. Tell us what you need, add the page it relates to, and send. Your request goes straight to your MyMarketer team with your plan details, and we reply within 24 hours.
If your site is down or something important is broken, tick This is urgent and it goes to the top of our list. Please never send passwords in a request. If we need access, we'll ask for it securely.
Changing your plan
Go to My Account, then Subscriptions, and choose View on your plan. Click Upgrade or Downgrade and pick your new plan. We work out the difference for the rest of your current month automatically, so you never pay twice.
Updating your card
Go to My Account, then Payment methods, and add your new card. To use it for your plan, open Subscriptions, choose View, then Change payment, and select the new card.
If a monthly payment ever fails, we'll email you a link to update your card, and we'll try the payment again automatically.
Payments and receipts
Every payment is emailed to you as it happens. You can also find all of them under My Account, then Orders.
Getting set up
After you sign up, use the Start onboarding button in your confirmation email, or the link on your My Account dashboard. It takes about three minutes and tells us how to reach your website, hosting and domain.
Is my website down?
First check the WP Engine platform status. If everything there looks fine and your site still isn't loading, log an urgent request and we'll jump on it.
Cancelling
There's no contract. Go to My Account, then Subscriptions, choose View and then Cancel. Your plan stays active until your next renewal date, which is the same date each month as the day you first paid. Part months are not refunded, and if you're moving your site elsewhere, we'll help you take it with you. See our refund policy for the details.
Still stuck?
Email hosting@mymarketer.co.nz or call +64 21 901 977.