Questions, answered.
If yours isn't here, just ask us.
Is this actually WP Engine?
Yes. Your site runs on WP Engine's managed WordPress platform. We manage the account, look after your site and send you a monthly statement (if paying by credit card) or invoice (if you are paying by account), so you deal with our team instead of a support queue.
What happens if I use all my dev hours?
We'll let you know before you get close. If you need more time that month, we'll agree the extra work with you before we start, so there are no surprise invoices.
Do hours roll over?
Yes. Unused hours roll over for one month, then reset.
I'm already hosted elsewhere. Can you migrate me?
Yes, from any host. Most migrations take about a week and your site stays live the whole time. See how it works →
Is there a contract?
When you sign up with us you will have a chance to agree to our standard terms and conditions. It's pretty simple, every plan is month to month and you can cancel anytime.
What if my site isn't WordPress?
We only host WordPress. That's why it's in our name. If your site is on another platform, the MyMarketer team can rebuild it in WordPress, and then we'll host and look after it.
What about email hosting?
We don't host email. Keep it with the likes of Google Workspace or Microsoft 365, and we'll make sure your DNS settings keep it working when we move your site.
Can I have a staging site?
Yes. Every site has a staging copy on WP Engine, and we test every update there before it goes live.
Where is my site hosted?
Your site runs on WP Engine's secure global server network, and a global CDN serves your site quickly to visitors wherever they are.
Who actually answers when I email support?
The MyMarketer team in New Zealand. The same people who look after your site and your marketing.