Refunds

Monthly plans

Our plans are month to month with no contract. Your plan starts on the day you pay, and renews on that same date every month. For example, if you sign up on the 13th, you are billed on the 13th of each month. If you sign up on the 29th, 30th or 31st, shorter months renew on their last day. You can cancel at any time from My Account, and you will not be billed again.

When we give refunds

Because each month is billed in advance, we do not refund part-months after you cancel. Your plan stays active until your next renewal date. For example, if your plan renews on the 13th and you cancel on the 27th, it stays active until the 13th of the following month, and no refund is given for the unused days.

If something has gone wrong on our side, for example you were charged twice or charged after you cancelled, tell us and we will refund the amount in full.

Changing plans

If you upgrade, you pay the difference for the rest of the current month. If you downgrade, the lower price starts from your next renewal date. Either way, your renewal date stays the same.

Your rights

Nothing in this policy limits any rights you have under New Zealand law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, where they apply.

How to ask

Email us at hosting@mymarketer.co.nz or call +6421901977. We aim to reply within 24 hours and to process approved refunds within 5 working days.